A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It is typically part of the billing account and is the very best way to deal with an issue that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. Thus, all replies added by either party will be kept in one and the same location in case somebody else needs to work on the given issue and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you’ll need to log in and out of no less than two accounts in order to complete a particular operation or to touch base with the company’s customer care staff. If you would like to manage a number of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Additionally, it might take a considerable amount of time for the hosting provider to respond to your ticket request.