1 hour ticket response
Prompt assistance is our most essential duty and that is the reason why we’ve got a team of qualified customer support engineers who are prepared to offer a fast answer to any question that you could possibly have. Simply open your technical support ticket from the Online Control Panel and we will reply back to you within 1 hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute tech support ticket response time.
A First–Class Customer Care Service
Our client care team representatives have substantial experience in the Linux shared website hosting world and are knowledgeable enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the ticket will be sent to a programmer or admin for further assistance.
A User–Friendly Help Section
To help you get a quick hint on how to use a certain service, we have integrated a really user–friendly Help Center section in your Online Control Panel. You can search through a huge collection of web hosting account administration articles and website administration articles, explore our F.A.Q. section or watch our step–by–step video tutorials.
