Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each help request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your support ticket or email needs additional assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you make use of our Admin Services package, any of the server administration tasks included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Top–Notch Client Care Service

  • If you need any help working with the Online Control Panel or with any of the apps that we have installed on the dedicated hosting server on your behalf, do get in touch with the help desk support staff at any time via the ticketing system. What’s more, should you require help managing your dedicated web hosting server, you can make use of our Admin Services package, that includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided our Online Control Panel with an elaborate knowledgebase, which features comprehensive explanations of all its features and functions. Additionally, we have shot detailed video tutorials that will further teach you how to perform a given task or resolve a common problem. All the how–to articles and the tutorial video clips are easily accessible from every Online Control Panel section via the Videos and Help buttons located in the upper right corner.